What has changed?
- Logo & Name
- Website & Social Media
- Documentation & FSG
- Email Addresses
You will notice our existing logo will be replaced by our new Aviso Broking logo on all new documentation from 8th February 2023. After that date, any new financial services will be provided under a different Australian Financial Services License No. 239041 through Aviso Broking and in accordance with the Aviso Broking – Financial Services Guide (FSG).
If you would like to find out more about Aviso Broking, please visit: https://avisobroking.com.au.
What has not changed?
There will be no changes to your existing insurance policies.
Important Information
If you wish to contact Pender Insurance Holdings Pty Ltd about any services provided to you prior to 8th February 2023 (including complaints), please see below for details of Pender Insurance Holdings Pty Ltd.
Pender Insurance Holdings Pty Ltd – Company & Contact Details:
Pender Insurance Holdings Pty Ltd is a Corporate Authorised Representative of Insurance Advisernet Australia Pty Limited. Authorised Representative No. 316756 | Australian Financial Services 240549
ACN: 127 061 321
Ground Floor, Unit 5,
27 Annie Street,
Wickham NSW 2293
Phone:1300 783 500
Email: info@penderinsurance.com.au
Please note, we will still be able to receive emails sent to our existing address in the short term.
If you wish to obtain a copy of the previous Pender Insurance Holdings Pty Ltd – Financial Services Guide (FSG), please contact Aviso Broking Head Office on 1300 908 404.
FAQs
No. Everything remains the same for you and your current insurances.
Yes. Whilst Jeff Pender will be assisting through the transition, your broker contact will change, and we will reach out to you in due course with updated contact details.
What won’t change is the excellent service and response times you have come to enjoy.
From the 8th February 2023, your services are provided under Aviso Broking Pty Ltd – ABN 44 010 468 818, under a different AFSL No 239041.
No. All existing policies arranged by Pender Insurance Holdings Pty Ltd and using the old logo will still be valid and effective.
At this stage we will not be making any changes to our office locations.
The Head Office of Aviso Broking is based in Brisbane, QLD.
If you wish to make a complaint about any services provided to you by Pender Insurance Holdings Pty Ltd prior to 8th February 2023, contact us at the details below. We will try and resolve your complaint quickly and fairly.
If your complaint is not satisfactorily resolved within seven (7) days, please contact us in writing via email compliance@avisobroking.com.au or on 1300 908 404.
Aviso Broking is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved by us to your satisfaction, you have the right to refer the matter to AFCA.
AFCA can be contacted at: Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au
Pender Insurance Holdings Pty Ltd is a Corporate Authorised Representative of Insurance Advisernet Australia Pty Limited. Authorised Representative No. 316756 | Australian Financial Services 240549
ACN: 127 061 321
Ground Floor, Unit 5,
27 Annie Street,
Wickham NSW 2293
Phone:1300 783 500
Email: info@penderinsurance.com.au
Please note, we will still be able to receive emails sent to our existing address in the short term.
Please contact our Aviso Broking office or your broker anytime and we will assist.
You can also find more information about Aviso Broking on the website.
Visit the Aviso Broking website at: https://avisobroking.com.au
